We offer a satisfaction guarantee on all orders delivered to U.S. customers for orders purchased within the last 30 days, up to 3 bottles maximum per customer.  Note, this policy does not apply if a customer reorders after an initial refund has been made (to prevent refund fraud). Note, we do not ship internationally and cannot guarantee safe and quality delivery internationally if you use a mail-forwarding service.  Follow these simple steps below to receive a full refund:

1. Email support@llamanaturals.com or call (312) 509-4661.

2. Our Customer Care team will get back to you as soon as possible.

3. Note, we do reserve the right to require the return of product in order to make a refund.

Wanting a replacement instead?

Please email our Customer Care Team at support@llamanaturals.com if you need a replacement within 30 days of ordering. We just need to know the order number, product you need replaced, and the reason why.

Non-returnable / Refundable items: 
Gift cards